Legal
Emergency Information
What to do if you or someone else is in crisis.
Last updated: 15 August 2026
LE ROUX Counselling Practice does not provide emergency or crisis services and is not a substitute for emergency care.
If anyone is in immediate danger, call 112 from a mobile phone, 10111 for police, or 10177 for an ambulance, or go to the nearest hospital emergency department.
SADAG Suicide Crisis Helpline (24 hours): 0800 567 567.
Cipla Mental Health Helpline (24 hours): 0800 456 789 or SMS 31393.
Do not wait for a practice response
Email, website and WhatsApp messages are attended to during office hours and are not monitored continuously. Do not use them to report an emergency, request urgent intervention or communicate an immediate risk of harm.
If you cannot reach a helpline, call emergency services, contact a trusted person who can stay with you, or go directly to the nearest hospital or police station. If you are outside South Africa, use the emergency and crisis services for your current location.
When urgent specialist care may be needed
- There is an immediate risk of suicide, self-harm or harm to another person.
- A person is severely disoriented, out of touch with reality or unable to keep themselves safe.
- There is suspected overdose, poisoning, serious injury or another medical emergency.
- A child or vulnerable person may be in immediate danger or experiencing abuse.
After the immediate crisis
Once immediate safety and emergency needs have been addressed, the practice may be contacted during office hours to discuss whether supportive counselling is suitable. Emergency or specialist services may still be recommended where the need falls outside the practice's scope.